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Privacy Policy

Last Updated: September 16, 2025

At Bretton Beach Crest, we value your privacy and are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (https://www.brettonbeach.co.za), make inquiries, or book our self-catering holiday cottages in Port Alfred, South Africa.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and postal address when you submit a booking inquiry, contact form, or communicate with us directly.

  • Booking Details: Information related to your stay, such as arrival/departure dates, number of guests, and special requests (e.g., pet approvals).

  • Website Usage Data: Non-personal data like IP addresses, browser type, and pages visited, collected via cookies or analytics tools (e.g., Wix Analytics).

  • Other Communications: Any additional information you provide, such as feedback or preferences for your stay.

We do not collect sensitive financial information (e.g., credit card details) through our website, as bookings are handled via phone, email, or third-party platforms.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from You: When you fill out our contact or booking inquiry forms, email us, or call to make a reservation.

  • Automatically: Through cookies and similar technologies when you browse our website. These help us understand site usage and improve your experience.

  • Third Parties: If you book through external platforms (e.g., Lekkerslaap, Booking.com), we may receive your details from them, subject to their privacy policies.

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3. How We Use Your Information
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We use your personal information to:

  • Process and manage your booking inquiries and reservations.

  • Communicate with you about your stay, including confirmations, updates, or special requests.

  • Respond to your questions or feedback.

  • Improve our website and services through analytics (e.g., tracking popular pages).

  • Comply with legal obligations under POPIA or other regulations.

  • Send you occasional updates about Bretton Beach Crest (e.g., special offers), only with your consent.

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4. Legal Basis for Processing
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Under POPIA, we process your personal information based on:

  • Consent: When you provide information voluntarily (e.g., via forms) or agree to marketing communications.

  • Contractual Necessity: To fulfill booking agreements or respond to inquiries.

  • Legitimate Interests: To improve our website and services or ensure security.

  • Legal Obligations: To comply with South African laws.

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5. Sharing Your Information
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We do not sell or rent your personal information. We may share it with:

  • Service Providers: Third parties like booking platforms (e.g., Wix Bookings, if used) or payment processors, who follow strict data protection standards.

  • Legal Authorities: If required by law or to protect our rights and safety.

  • Business Partners: Only with your consent, for example, to offer local attraction discounts.

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6. Data Storage and Security
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  • Storage: Your personal information is stored securely on Wix’s servers or our internal systems, protected by industry-standard encryption and access controls.

  • Retention: We keep your data only as long as necessary for bookings, legal compliance, or legitimate business purposes (typically up to 5 years, per tax requirements).

  • Security Measures: We use monitored alarm systems for physical premises and digital safeguards like secure forms and limited staff access to protect your data.

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7. Your Rights Under POPIA
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As a data subject, you have the right to:

  • Request access to the personal information we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your data, subject to legal retention requirements.

  • Object to or restrict certain types of processing (e.g., marketing).

  • Withdraw consent for data processing (where applicable).

  • Lodge a complaint with the Information Regulator of South Africa (https://inforegulator.org.za/).

To exercise these rights, contact us at info@brettonbeach.co.za or call +27 (0) 46 624-1606.

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8. Cookies and Tracking
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Our website uses cookies to enhance functionality and analyze usage. These include:

  • Essential Cookies: For site navigation and form submissions.

  • Analytics Cookies: To track visitor behavior (e.g., via Wix Analytics or Google Analytics, if enabled). You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

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9. Third-Party Links
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Our website may include links to third-party sites (e.g., booking platforms or local attractions). We are not responsible for their privacy practices. Please review their policies before sharing information.

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10. International Data Transfers
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As a Wix-hosted site, some data may be processed outside South Africa (e.g., on Wix’s global servers). We ensure these transfers comply with POPIA’s cross-border data protection requirements through Wix’s data protection agreements.

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11. Updates to This Policy
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We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on this page with an updated “Last Updated” date.

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12. Contact Us
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If you have questions about this Privacy Policy or how we handle your data, please contact:

Bretton Beach Crest
Email: info@brettonbeach.co.za
Phone: +27 (0) 46 624-1606
Address: Bretton Beach Crest, Port Alfred, Eastern Cape, 6170, South Africa

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Thank you for choosing Bretton Beach Crest. We’re committed to safeguarding your privacy while providing a memorable holiday experience.

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